Information for Service Professionals

Available Services

  1. Supported Living Services
  2. Independent Living Skills Program
  3. Personal Assistant Service Program
  4. Mobility Assistant Program
  5. Court Intervention Program

Service Delivery and Coordination

  1. Frank D. Lanterman Regional Center - Vendor #PD1716
  2. Harbor Regional Center - Vendor #PH0676
  3. North Los Angeles County Regional Center - Vendor #PD1716
  4. Regional Center of Orange County - Vendor #PM1396
  5. Tri-Counties Regional - Vendor #PD1716

Supported Living Services shall provide a full array of services to enable individuals receiving services to live in their own home in the community of their choice. Services shall be provided as stated in the ISP. All services will be provided on a one to one basis and shall be individualized dependent on the individual's personal goals, needs, and interests as identified and expressed by the individual in conjunction with their family members, friends, neighbors, roommate(s), co-workers and significant others.

Supported Living Services will be provided within three service categories: Personal Support Services, Training and Habilitation, and 24-Hour Emergency Assistance.

  1. Personal Support Services

    Services within this category may be provided on a temporary or permanent basis. The major resource for personal support services shall be In Home Supportive Services. Additional personal support services shall be provided by Supported Living Services staff, family members, friends, neighbors, roommate(s), generic resources, and/or significant others, as identified in the ISP. Individuals will receive the level of assistance required to identify, obtain and utilize personal support services from generic sources, as well as their informal support network, as applicable. Supported Living staff will monitor the delivery and coordination of personal support services.

    Personal support services shall include, but will not be limited to, assistance in the following areas:

    1. Activities of daily living including personal hygiene, toileting, eating, dressing transfers, etc:
    2. Meal preparation including planning, shopping, cooking and clean-up;
    3. Routine household activities aimed at maintaining a clean, orderly, and safe environment within the home;
    4. Routine maintenance of adaptive equipment;
    5. Medication Awareness;
    6. Community integration.
  2. Training and Habilitation

    Training and habilitation services shall focus on the acquisition, retention, and improvement of adaptive skills and behaviors vital to living in the community. Service in this area shall be provided in natural settings, and shall be instructional. Training and habilitation services may be replaced by personal assistance services depending on the changing life circumstances of the individual receiving services. Supported Living Services staff will be responsible for supervising and monitoring the coordination of services as stated on the ISP, as well as maintaining documentation that reflects progress on individual goals.

    Supported Living Services staff shall provide and/or coordinate training and habilitation services, as well as assist the individual to identify and access generic resources for services including community colleges, occupational centers, local adult schools, recreation centers, and other community resources utilized by the general public. Supported Living Services staff shall coordinate the acquisition of evaluations for adaptive equipment required by the individuals to meet their goals in this area. Training and habilitation services shall include, but will not be limited to, instruction and assistance in the following areas:

    • Meal Preparation
    • Household Management
    • Money Management
    • Mobility Training
    • Relationships
    • Self-Advocacy
    • Personal Care
    • Social Skills
    • Emergency Response
    • Health/Safety
    • Housing Search
    • Resource Development
    • Community Access
    • Recreation/Leisure
    • Interpersonal Skills
    • Medical Monitoring
    • Choices/Decision making
    • Advocacy
    • ISP Development
    • 24-Hour Response
    • Support Network Development

    Assistance and support services shall be provided to enable individuals to engage in and participate in activities within their community that are social and recreational in nature. The focus of these services shall be on facilitating, supporting, and assisting individuals to access generic agencies, locally available resources, and formal and informal social activities, based on the individual's personal goals, interests and needs. Additionally, individuals shall receive the necessary services and support to participate in activities within their own community that provide them with a sense of meaningfulness, purposefulness, connectedness, and membership within their community.

    Services shall be coordinated by the Supported Living Services staff and will be provided by Supported Living Services staff, members of the informal support network and/or others identified by the individual receiving services. Services shall include, but will not be limited to, assistance and/or training in the following areas:

  3. Emergency Response

    All individuals receiving services from Modern Support Services shall have 24-Hour a day emergency access to support staff. The type and level of emergency assistance provided is determined by the nature of the emergency and capabilities of the individual involved.

    Each individual will receive assistance to develop an emergency support plan that includes the utilization of generic and specialized resources. These plans include but are not limited to:

    1. Calling Modern Support Services office(s)
      During most business hours this will put the person in direct contact with a staff member that has received training in how to handle situations in which individuals receive appropriate responses based on their phone call requests or inquiries.
    2. Modern Support Services Emergency Line
      After business hours the Modern Support Services phone number will go to a voice mail system. This system will include an option for "emergencies" in which the person may leave a message stating the information that needs to be shared with staff. The emergency system will then page the appropriate or assigned staff member who will contact the person directly and attempt to resolve the situation or matter on hand.
    3. Adapted phone services
      In addition to pre-programming phones with number to be called, some individuals may access phones, which will automatically call a programmed number if the phone is simply turned on and no number is entered within a specified period of time.
    4. Information Card
      Some individuals have difficulty utilizing a payphone when in community. Some of these individuals are able to ask someone to help them while other people need assistance. Information cards are written and kept with the person, giving Modern Support Services' phone number(s) and other necessary info, so that the person can ask or give the card to a community member and ask them for assistance with placing a phone call.

    Emergency assistance is typically immediate and short term in duration. The regional center may choose to pre-authorize a specified amount of emergency response hours for each individual, or may choose to authorize emergency response services as they are provided. Emergency response services will be purchased at an hourly rate agreed upon by the regional center and Modern Support Services.

  4. 24-Hour Emergency Assistance and Disaster Planning

    An Emergency Response System shall be developed for each individual receiving Supported Living Services. Each emergency assistance system shall be designed and developed dependent on the individuals' skills and abilities, and will enable the individual to contact, at minimum, the responsible agency staff member and professional emergency personnel. Supported Living Services staff shall coordinate the provision of the emergency assistance systems, and will provide the necessary training to ensure that the individual is fully capable and competent in the use of their personal emergency assistance system, as well as identifying urgent and crisis situations in which to utilize the system. Supported Living Services staff shall provide training to all members of the individual's formal and informal support networks regarding emergency assistance systems and supports.

    Supported Living Services staff shall assist the individual to develop and maintain an emergency back-up list of persons who will assist during emergency situations. A formal support network of paid and/or non-paid persons shall be developed to provide emergency assistance during urgent situations (i.e. attendant does not report to work, or other acute, non-life threatening situation or medical need). The formal support network may include Supported Living Services staff, family members, neighbors, relief attendants, nursing registries, friends, and others committed to assisting the individuals in such situations.

    The emergency response system utilized during a crisis situation shall alert emergency response professionals and the Supported Living Services staff. Supported Living Services staff shall provide or coordinate the provision of appropriate services during and immediately following the intervention by professional emergency response personnel. 24-hour emergency response systems shall consist of a combination of paging systems and electronic devices connected to the individual's telephone, as well as a formal support network.

    Supported Living Services staff shall assist each individual to develop an individual disaster plan. The plan will include identification and duties of responsible parties, emergency phone numbers of the responsible staff members, physicians, family members, and others committed to assisting the individual during emergencies, health and medication information, and personal needs and equipment information. Each individual will be assisted to acquire and maintain emergency supplies within their home. If necessary and available, funding will be obtained from the regional center to purchase necessary emergency supplies. Emergency supplies will, at the minimum, include: stored food, bottled water, a first aid kit, flashlights and batteries. Prescription medication is filled 7 days in advance of exhausting any current prescriptions. Therefore, individuals will have at least a 7-day supply of medication on hand at all times.


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